Centene

CNC as of Jul 30, 2015 at 4:02pm EST 69.93 +0.72
Better Health Outcomes at Lower Costs

NurseWise_Logo

Telehealth Services (Medical Triage & Health Education)

NurseWise is a national leader of nurse triage, medication adherence, health education and outreach services that delivers positive, measurable results and improved health outcomes through quality care, award-winning services and customized solutions.

NurseWise’s triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions. Through accurately identifying callers’ needs, the clinical teams ensures patients are directed to the appropriate level of care for their situation – whether it be providing home care guidance, setting an appointment with a primary care provider, or recommending a visit to Urgent Care or the ER.

Using in-depth assessment and evaluation, NurseWise continually improves systems, processes and services to provide cost-effective, quality care and award-winning health solutions that deliver positive, measurable results for our clients.

NurseWise utilizes Dr. Barton Schmitt’s Pediatric Medical Protocols and Dr. David Thompson’s Adult Medical Protocols in the delivery of triage care. These physicians are recognized leaders for creating standards in triage care which are applied throughout the United States and internationally.

Proven Results

  • Client retention rate of 98%
  • Client satisfaction rate of 96% as determined by an independent third-party
  • Triage caller satisfaction rate of 94% or better

Quality Improvement / Quality Assurance

  • Comprehensive, ongoing, performance based
  • Compliant with URAC Core Standards and Health Call Center Standards
  • Achieved full Core and Health Call Center accreditation from URAC
  • Awarded Health Information Product (HIP) 2 NCQA Certification
  • American Academy of Ambulatory Nursing (AAACN) certification of nurses
  • Professional Patient Advocate certification for Customer Care Professionals
From Purpose to Promise Video 1

Our word – our promises – are the basis of our results, as individuals and as a company.

 

 

Play Video
Click To Play
From Purpose to Promise Video 2

From Purpose to Promise is the next step in My Personal Purpose, where NurseWise co-workers defined their individual purpose statements.

 

Play Video
Click To Play
From Purpose to Promise Video 3

From Promise to Purpose takes the lofty idea of a purpose and makes it into something actionable, allowing the team to deliver on promises throughout every aspect of their lives at home and work.

 

Play Video
Click To Play
From Purpose to Promise Video 4

Our purpose is our “why,” but our promise is the “how” we bring our purpose to life.

 

Play Video
Click To Play
From Purpose to Promise Video 5

Our word – our promises – are the basis of our results, as individuals and as a company.

 

Play Video
Click To Play
From Purpose to Promise Video 6

From Purpose to Promise is the next step in My Personal Purpose, where NurseWise co-workers defined their individual purpose statements.

 

Play Video
Click To Play
From Purpose to Promise Video 7

The goal of the program is to keep your purpose in your heart and mind, while committing to turning the fulfillment of your purpose into a promise – a promise that you’ll keep and embody for the betterment of yourself and all who surround you.

 

Play Video
Click To Play

Other Health Solutions

Centene offers specialized health solutions to the complex problems faced by state governments, managed care organizations, employers, unions, patients, healthcare providers and pharmaceutical companies.