Centene

CNC as of Apr 24, 2015 at 4:01pm EST 73.67 +1.13
Better Health Outcomes at Lower Costs

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Telehealth Services (Medical Triage & Health Education)

NurseWise is a medical triage and health education phone service that provides 24/7 support to the patients of contracted clients.

NurseWise’s triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions. Through accurately identifying callers’ needs, the clinical teams ensures patients are directed to the appropriate level of care for their situation – whether it be providing home care guidance, setting an appointment with a primary care provider, or recommending a visit to Urgent Care or the ER.

Using in-depth assessment and evaluation, NurseWise continually improves systems, processes and services to provide cost-effective, quality care and award-winning health solutions that deliver positive, measurable results for our clients.

NurseWise utilizes Dr. Barton Schmitt’s Pediatric Medical Protocols and Dr. David Thompson’s Adult Medical Protocols in the delivery of triage care. These physicians are recognized leaders for creating standards in triage care which are applied throughout the United States and internationally.

Proven Results

  • Client retention rate of 98%
  • Client satisfaction rate of 96% as determined by an independent third-party
  • Triage caller satisfaction rate of 94% or better

Quality Improvement / Quality Assurance

  • Comprehensive, ongoing, performance based
  • Compliant with URAC Core Standards and Health Call Center Standards
  • Awarded URAC accreditation as a Health Call Center in 2012 for certification through 2015
  • Awarded Health Information Product (HIP) 2 NCQA Certification
From Purpose to Promise Video 1

Our word – our promises – are the basis of our results, as individuals and as a company.

 

 

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From Purpose to Promise Video 2

From Purpose to Promise is the next step in My Personal Purpose, where NurseWise co-workers defined their individual purpose statements.

 

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From Purpose to Promise Video 3

From Promise to Purpose takes the lofty idea of a purpose and makes it into something actionable, allowing the team to deliver on promises throughout every aspect of their lives at home and work.

 

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From Purpose to Promise Video 4

Our purpose is our “why,” but our promise is the “how” we bring our purpose to life.

 

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From Purpose to Promise Video 5

Our word – our promises – are the basis of our results, as individuals and as a company.

 

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From Purpose to Promise Video 6

From Purpose to Promise is the next step in My Personal Purpose, where NurseWise co-workers defined their individual purpose statements.

 

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From Purpose to Promise Video 7

The goal of the program is to keep your purpose in your heart and mind, while committing to turning the fulfillment of your purpose into a promise – a promise that you’ll keep and embody for the betterment of yourself and all who surround you.

 

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Other Health Solutions

Centene offers specialized health solutions to the complex problems faced by state governments, managed care organizations, employers, unions, patients, healthcare providers and pharmaceutical companies.