Nurse Response is a medical triage phone service that provides 24-hour healthcare advice and assistance to the patients of contracted clients.

Nurse Response triage nurses are experienced professionals who have the knowledge to help patients with immediate health concerns make informed decisions. Patients who access Nurse Response receive the appropriate care, at the appropriate place, at the appropriate time.

Through continuous in depth assessment and evaluation, Nurse Response continually improves systems, processes and products to support the highest quality care delivery to our clients.

Nurse Response utilizes Dr. Barton Schmitt’s Pediatric Medical Protocols and Dr. David Thompson’s Adult Medical Protocols in the delivery of triage care. These physicians are recognized leaders for creating standards in triage care which are applied throughout the United States and internationally.

Proven Results

• Ongoing Satisfaction Surveys consistently produce a 97% or better satisfaction rating

Quality Improvement / Quality Assurance

• Comprehensive, ongoing, performance based
• Compliant with URAC Core Standards and Health Call Center Standards
• Awarded URAC accreditation as a Health Call Center in 2004 and reaccredited in 2006