The health and safety of our members, employees, and communities is our uncompromising priority.

Company leadership, our business resilience teams, and representatives from across our businesses are engaging daily to monitor the situation as it evolves and are taking measures to keep employees safe, minimize the risk of exposure to COVID-19, and ensure that we can continue to provide the services that our members rely on for their health and well-being.  

Member Cost-Sharing Waived

Centene announced April 1, 2020, that it will waive COVID-19 related prior authorizations and member cost sharing for related screening, testing and treatment for all Medicare, Medicaid and Marketplace members.  As part of this effort, the company will cover all telehealth services related to COVID-19 for these members, as well as all covered healthcare services that can be administered virtually through June 30, 2020.

Press Release, April 1, 2020 >

 

International Update

Centene plans to provide episodic updates on our international facilities and systems to help improve our understanding of the COVID-19 impact on medical facilities and health systems.

Provider Guidance

While government agencies work to learn more about how this illness is transmitted and treated, we are implementing practices and guidance to keep our members, employees, and our communities healthy, while continuing to provide high-quality healthcare and continuity of care to underserved and vulnerable populations and honoring our dedication to those that we serve. 

As the situation evolves, we continue to develop recommendations and tools to assist local providers with information around coverage for COVID-19 testing, treatment, and care, and other pertinent communication.

 

Preventing the Spread of Coronavirus Disease

Centene recommends following the guidelines issued by local health authorities, the U.S. Centers for Disease Control and Prevention, and the World Health Organization.

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:

  • Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizing rub (must contain at least 60 percent alcohol).
  • Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow.
  • Promptly dispose of tissues in a wastebasket after use.
  • Clean public surfaces thoroughly.
  • Stay home when you are sick.
  • Avoid shaking hands.
  • Avoid close contact with people who are sick.
  • Get a flu vaccine. 

Know the facts about Coronavirus (COVID-19) >

Take steps to lower your risk of getting sick with COVID-19. Here are some everyday preventive actions to help prevent the spread of respiratory viruses, including novel coronavirus.