Centene Corporation, a FORTUNE® 50 company, is a leading multinational healthcare enterprise that is committed to helping people live healthier lives.
The company takes a local approach – with local brands and local teams – to provide fully integrated, high-quality, and cost-effective services to government-sponsored and commercial healthcare programs, focusing on under-insured and uninsured individuals. Centene offers affordable and high-quality products to nearly 1 in 15 individuals across the nation, including Medicaid and Medicare members (including Medicare Prescription Drug Plans) as well as individuals and families served by the Health Insurance Marketplace, the TRICARE program, and individuals in correctional facilities.
The company also serves several international markets and contracts with other healthcare and commercial organizations to provide a variety of specialty services focused on treating the whole person. Centene focuses on long-term growth and the development of its people, systems, and capabilities so that it can better serve its members, providers, local communities, and government partners.
In a year defined by a healthcare crisis and social unrest, our ability to deliver value to our stakeholders served as a testament to the strength of our capabilities and talents, as well as our adaptability to the ever-changing world in which we operate.
IN TOTAL REVENUES
DILUTED EARNINGS PER SHARE
ADJUSTED DILUTED EARNINGS PER SHARE
OPERATING CASH FLOW
|Net Earnings (1)||$1,808||$1,321||$900||$828||$562|
|Adjusted Net Earnings (1)||$2,896||$1,857||$1,411||$889||$730|
(1) Attributable to Centene Corporation
(1) Attributable to Centene Corporation
2020 Noteworthy Accreditations & Awards
Centene continues to gain national and international recognition for growth and innovation, as well as for our commitment to diversity and inclusion.
- Listed on the FORTUNE® Change the World List (2020):
Centene’s 2020 inclusion noted COVID-19-related initiatives that helped disproportionately vulnerable members stay connected to high-quality healthcare as the global pandemic continued to evolve.
- Human Rights Campaign Corporate Equality Index – Best Places to Work for LGBTQ Equality:
Centene earned a score of 100 on the benchmarking report that measures corporate policies and practices related to LGBTQ workplace equality.
- Disability Equality:
Centene was again recognized as a top employer by the American Association of People with Disabilities (AAPD).
- Ranked #42 on FORTUNE® 500 List (2020):
Centene ranks no. 42 on the 2020 FORTUNE 500® list of largest U.S. corporations by revenue, up from no. 51 in 2019. Since first entering the list in 2010, Centene has climbed 444 spots.
- Ranked #285 on Forbes® Global 2000 List (2020):
Centene ranked no. 285 on the Forbes Global 2000: World's Largest Public Companies list. Established in 2003, the list ranks the top 2,000 public companies in the world based on four metrics: sales, profits, assets, and market value.
- Gender-Equality Index:
Centene is listed on the Bloomberg 2020 Gender-Equality Index for our strong dedication to gender equality and the advancement of women in the workplace.
- Global Finance Outstanding Crisis Leadership 2020 Honoree in the "Overall Excellence – Corporate" Category:
Centene is among the banks and companies that went above and beyond in responding to the global pandemic crisis — those that assisted their customers, protected their employees, and provided critical support to society at large.
- FORTUNE® World’s Most Admired Companies:
For the second consecutive year, Centene has been selected as one of FORTUNE World’s Most Admired Companies™, a recognition chosen by industry executives, directors, and analysts asked to rate enterprises in their own industry on nine criteria, from investment value and quality of management and products to social responsibility and ability to attract talent.
From FORTUNE, ©2020 FORTUNE Media IP Limited. FORTUNE and The World’s Most Admired Companies are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, Centene Corporation.
As the COVID-19 global pandemic spread, it touched every area of Centene’s operations. Our domestic and international teams quickly and efficiently identified COVID-related challenges and the modifications we needed to ensure continuity of care for our members. Centene leaders worked to address the unique needs of the communities we serve and the emerging challenges facing frontline healthcare professionals.
Transitioned 90% of our workforce to remote work in less than one week, while ramping up safety protocols at facilities, and increased available sick time for employees caring for loved ones suffering from COVID-19.
Distributed 6.7 million pieces of personal protective equipment (PPE) to our safety net partners in 30 states and Washington, D.C.
Committed more than $18 million to enhance telehealth solutions for Federally Qualified Health Centers and other clinical and behavioral health providers.
In partnership with Feeding America®, committed to providing one million meals to families across the U.S. every month for 12 months.
Centene health plans waived member cost sharing for COVID-19-related testing and treatment.
The Next Generation of Healthcare Technology
Over time, we have employed an investment strategy targeting the best systems, products, tools, and technologies designed to increase our capability to collect and analyze data and insights. Centene is working to lead the digital transformation of healthcare and creating a world-class experience for stakeholders and those we serve.
Centene has pursued a pipeline of partners to advance our technology agenda and our growth strategy. One example of this is the acquisition of Apixio, a healthcare analytics company offering artificial intelligence technology solutions. Apixio operates independently within Centene’s Health Care Enterprises group to continue bringing value to its clients and the industry, while also realizing the benefits of enhanced scale with Centene. We continue to focus on the development of TruCare Cloud®, a next-generation application that delivers new utilization management and care management capabilities to our Population Health teams. TruCare Cloud shares each member’s individual story over time, including care plan progress and follow-through for clinical and behavioral health appointments.
In July 2020, we announced plans that will drive Centene’s next phase of growth, a new East Coast headquarters in Charlotte, North Carolina, that will serve as a technology hub, housing technologists with a variety of skill sets including machine learning, artificial intelligence, and human-centered design specialists. Completion of the first phase of construction for the facility is scheduled for 2022, with a second phase of construction scheduled to
begin in 2024.
Connecting Quality Health to Vulnerable Communities
Centene recognizes that healthcare needs vary and are unique across communities and the individuals and families we serve. We are committed to ensuring that our members and providers have access to the care and support that they need, including those in rural communities. We are proud to help bring a collective focus to issues facing rural communities, and we continue to support pioneering programs that create critical healthcare solutions for the most vulnerable populations.
While our investments in telehealth services have been building in recent years, the COVID-19 pandemic further strengthened our belief in the ability of virtual medicine to improve access to high-quality healthcare, particularly in rural areas across America. When it became critical to move in-person service to virtual care, Centene established a Medicaid telehealth partnership with the National Association of Community Health Centers (NACHC), which launched an immediate response, delivering equipment, technical assistance, and training for community-based Federally Qualified Health Centers (FQHC) that needed to ramp up their telehealth services.
In addition, Centene has worked closely with FQHCs to increase COVID-19 testing capabilities and PPE distribution for our target populations, including rural populations.
In collaboration with AT&T to offer healthcare providers access to FirstNet, the only nationwide, high-speed broadband communications platform dedicated to and purpose-built for America’s first responders and the extended public safety community, Centene helped expedite the rollout of streamlined access to affordable, high-speed wireless broadband services for primary care providers (PCPs) in rural and underserved communities.
An International Presence
Centene’s business model remains purposeful, methodical, and disciplined. Our international operations provide additional perspective on the potential domestic impact of COVID-19. Innovative technology helps clinicians worldwide adapt to the challenges of the pandemic and will continue to increase efficiency as the pandemic subsides.Centene’s Spanish subsidiary, Ribera Salud, adopted predictive modeling to improve health outcomes by indicating which COVID-19 patients are most likely to require ICU care. Operose Health is Centene's organization of general practitioner (GP) practices in the U.K., and it quickly adapted to remote operations when the outbreak hit and reserved in-person treatment for the most vulnerable. In both countries, Centene provided leadership in dealing with the pandemic. As an active partner with the World Economic Forum and the United Nations, we have prioritized our participation in global initiatives, recognizing the critical value they have on our long-term business goals and objectives. In 2020, Centene became a founding signatory to the Ethical Principles in Health Care, a collaborative effort between the International Finance Corporation and the World Bank, and we also support the UN Global Compact at the Participant Level and are a signatory to the UN Women’s Empowerment Principles.
Advancing Social Justice in Health
In a year that will be forever defined by the tragic effects of COVID-19, particularly on communities of color, and the rise of voices speaking out for equity, Centene's focus and commitment to equality and social justice helped to drive our work in the communities we serve.
We launched two partnerships in 2020 that address health inequities in some of our most vulnerable populations. First, Centene convened medical, nonprofit, and community leaders to form the Centene Health Disparities Task Force. The Task Force will provide recommendations to Centene through the COVID-19 pandemic and into the future. The team will also study the causes of healthcare disparities among the most vulnerable during the pandemic and recommend actions to improve Centene policies and practices.
Second, Centene and the National Minority Quality Forum (NMQF), an independent research and educational organization dedicated to ensuring high-risk racial and ethnic populations receive optimal healthcare, announced a research partnership for the "Minority and Rural Health Coronavirus Study (MRCS)" to assess the impact of COVID-19 on racial minorities and underserved communities across the country.
Centene unequivocally condemns racism, inequity, and injustice in every form and is committed to positive action to fight them in order to help create a better future for our communities and our workforce.
A Clinical Advantage
Centene has grown markedly over the years by staying true to our mission of helping people live healthier lives, diversifying, and adding markets and significant technological capabilities. Transforming the health of our communities is a bold challenge, and one we fully embrace. We will continue to meet opportunities head-on through a local approach that focuses on the whole health of those we serve.
Committed to enhancing thought leadership through continuing education, the Centene Institute for Advanced Education™ improves whole health outcomes, quality of care, and the performance of the healthcare team through innovative and accessible Interprofessional Continuing Education (IPCE) activities. Through a commitment to the ongoing development of our clinical staff and providers, we equip our experts with the latest information through no-cost, cutting-edge education that enables staff to gain and/or maintain clinical licensure and keeps them at the forefront of delivering premier healthcare solutions.
As the largest Medicaid managed care organization in the country, Centene supports many of our nation’s most vulnerable citizens. In order to fully support the behavioral health needs of our membership, Centene's Advanced Behavioral Health team works to improve health outcomes through prevention, screening, intervention, treatment enhancements and innovation, and federal and state policy recommendations. During this unprecedented time, Centene must continue expanding community partnerships and supporting the whole health of our membership.
Throughout a challenging year, continuity of care was a top priority. Our commitment to making high-quality healthcare accessible is a direct reflection of our employees' dedication to serving the nation's most vulnerable populations. Our essential healthcare workers continued their acts of service and commitment to our purpose while navigating the uncertainty of COVID-19. At the same time, most of Centene's employees learned new ways to communicate in a virtual environment while still moving our business forward.
Board of Directors
Centene’s Board of Directors provides exceptional business and healthcare insight that has helped shape our corporate culture of accountability, ethics, and integrity.
Chairman, President, and Chief Executive Officer of Centene Corporation
Retired Chairman and Corporate Vice President of Emerging Businesses for Microsoft Corporation
Jessica L. Blume
Retired Vice Chairman of Deloitte LLP
Retired Senior Vice President and Chief Information Officer of Medtronic
Robert K. Ditmore
Retired Director, President, and Chief Operating Officer of United Healthcare Corporation
Frederick H. Eppinger
President and Chief Executive Officer of Stewart Title Guaranty Company
Richard A. Gephardt
Chief Executive Officer and President of Gephardt Group, LLC; Former Majority Leader of the U.S. House of Representatives
John R. Roberts, Retired Regional Managing Partner of Arthur Andersen LLP
Lori J. Robinson
Retired United States Air Force General
David L. Steward
Founder and Chairman of World Wide Technology, Inc.
Tommy G. Thompson
Interim President of University of Wisconsin System; Chairman and Chief Executive Officer of Thompson Holdings; Retired Partner of Akin Gump Strauss Hauer & Feld LLP; Former Governor of the State of Wisconsin; Former Health and Human Services Secretary
William Trubeck, Retired Chief Financial Officer, Director, and Executive Vice President of YRC Worldwide; Retired Executive Vice President and Chief Financial Officer of H&R Block