Centene's local presence is reflected in its governance, partnerships, and employee recruitment. We use a “boots on the ground”, member-centric approach designed to address the unique needs of our members.
Centene is committed to building strong provider networks through collaborative partnerships between our health plans and provider networks. We focus on informed coordinated care, and rely heavily on our provider partners to ensure that our members receive high-quality healthcare.
With a strong emphasis on treating the whole person, Centene helps more than 1 million network providers review data from across the continuum of care. This ensures every member interaction is guided by current clinical information.
“Centene requires all of our Chief Medical Officers to practice medicine. This keeps our decision-makers engaged in activities that inspire empathy toward members.”
- Dr. Ken Yamaguchi, Executive Vice President and Chief Medical Officer
Supporting Grassroots Health Efforts
St. John's Well Child & Family Center serves the California communities of Los Angeles and Compton through a network of health centers and school-based clinics.
Health Net Inc., a Centene subsidiary in California, supports a wide range of programs and initiatives that directly address many of the unmet needs of the state’s most underserved communities.
Investments in these community-based organizations, through the Health Net Strategic Giving and Community & Infrastructure Investment program, provide expanded services offered by these agencies while increasing their capacity to serve clients and patients.
Academic programs such as Black Child Legacy, a Northern California organization working to reduce the number of deaths among African American children, and grassroots health centers such as the Northeast Valley Health Corporation provide a safety net for vulnerable individuals and families in the San Fernando and Santa Clarita valleys.
Healing Crisis Through Caring
Betty Jean Kerr People’s Health Centers (PHC) has provided quality health services in St. Louis for more than 40 years. In response to what PHC’s Chief Executive Officer, Dwayne Butler, has called “a crisis point in urban underserved communities,” PHC opened a children and adolescent behavioral health and primary care facility on the PHC campus.
Butler expressed his intention that the facility, which was designed to offer critical services for the community’s young people, would treat the behavioral health needs of St. Louis' young people “with dignity and respect in a safe and welcoming environment.”
The Centene Charitable Foundation joined St. Louis and the U.S. Department of Housing and Urban Development in providing support for the creation of the Lacy Clay Center for Children’s Health.
The Lacy Clay Center for Children’s Health began providing behavioral and primary care health services in July 2017.
Indiana Telehealth Solution
An Elwood Intermediate School nurse examines the throat of student Isaac Vehikite. Photo courtesy of John P. Cleary/Herald Bulletin.
In 2016, Centene’s Indiana health plan, Managed Health Services (MHS), launched a collaboration to open the state's first school-based telehealth clinic.
Elwood Intermediate School was identified by the Indiana Rural Health Association as being located in an area in which residents faced challenges accessing primary healthcare, especially for school-age children. Now, with the assistance of MHS, students can see a doctor via a telehealth system without leaving the rural Indiana community school.
With this system, a school nurse works as the doctor’s hands as a camera provides images through a video link. Physicians can conduct examinations, easily seeing into the child’s ears and throat or viewing cuts, abrasions and rashes. Diagnoses are made while the student is in the on-site clinic. Children can also receive behavioral health services through the telehealth clinic.
This first-of-its-kind venture for MHS has proven successful for everyone, especially the students. Transportation issues and parents' schedules once prohibited students from seeing a doctor. The telehealth clinic has removed these obstacles to care, reducing the number of missed appointments and maintaining a continuity of care.
Wisconsin Women's Health Foundation
When Sue Ann Thompson, former first lady of Wisconsin, was diagnosed with breast cancer and began undergoing treatment, she recognized that women across her state suffered from a lack of important information about their health and healthcare options. Thompson took the first steps to launch the Wisconsin Women’s Health Foundation (WWHF) in 1997.
Since then, the Centene Charitable Foundation has been providing women throughout the state with a number of health programs that focus on reducing the mortality rate due to diseases such as cancer and heart disease.
The Foundation partners with the WWHF, helping to ensure that the critical programs and services offered by the WWHF remain available to the women of Wisconsin.
Stacy Schmitt, a nurse with the Wisconsin Women’s Health Foundation, assists her 5th-grade teacher, Mrs. McCarthy, who attributes the WWHF GrapeVine health education sessions with saving her life.