Capabilities

At Centene, we are invested in being proactive leaders. For more than four decades, Centene has embraced evidence-based initiatives, state-of-the-art technology and strong community partnerships to build innovative programs that help members live healthier lives.

Centene has always emphasized innovation and a technology strategy that prioritizes our members’ healthcare needs. By putting people at the center of all we do, we are able to use our information technology systems to provide insight into the behaviors of our members and providers and the challenges they face.

Innovation in a Rapidly Changing World

Centene’s proactive leadership is fueled by its innovative spirit. Whether developing new ideas or continuously improving core systems and processes, we are constantly seeking solutions for the challenges faced in healthcare today – from more effective clinical intervention methods to better consumer experiences for our members and providers.

Our experience, organizational scale and local approach allow for fast experimentation and pilot programs that are tailored to state-specific needs. Meanwhile, Centene’s Innovation Labs organization sits apart from the day-to-day operations of our core business and is fully dedicated to rapidly developing and testing concepts to exceed expectations in an ever-changing world.

Technology to Better Serve Individuals

A unified view of our members’ medical, social and functional needs is an integral component of our approach to person-centered care. We use our proprietary enterprise platform, Centelligence™, to integrate data from multiple sources and access actionable population and member-level information.

Information alone is not enough, however. Having a positive effect on people’s health requires a deeper understanding – through advanced analytics – and carefully coordinated efforts. Central to Centene’s clinical management programs is TruCare, a member-centric health management platform for care collaboration. TruCare integrates data from case management, behavioral health, disease management and utilization management processes so our staff can look at the whole health of the individuals we serve. Our integrated approach allows us to connect traditionally fragmented services while linking members to medical and nonmedical community resources.