Centene’s purpose of transforming the health of the community, one person at a time, requires us to maintain our members’ trust.

 

We are committed to earning that trust through the responsible management, use, and protection of our members’, employees’, and business partners’ confidential information. Our information security and privacy programs are built to support that goal. Our Enterprise Data Privacy Program (PDF) describes the measures we take to protect information and how individuals may exercise their data privacy rights under applicable regulations.

Federal, state, and international regulations, in addition to contract obligations, create a highly regulated environment in which our business operates. In order to do so, we maintain comprehensive information security and privacy programs which allow for full compliance with these regulations. These programs are assessed annually in compliance with the HIPAA Privacy and Security Rules, HITECH Act, and the EU GDPR. Our information security program is aligned to and certified against ISO 27001.

People using advanced technology allows Centene to support our members and business partners effectively and supports our ongoing strategy. Therefore we offer training on information security and privacy annually. We communicate security awareness items in multiple formats to our employees including awareness of the importance of timely notification of potential security and privacy issues. In addition, we offer specialized training based on role for our employees as their engagement with members comes in many forms.

Transparency to our efforts, controls, and capabilities allows for effective oversight from the Board of Directors. Therefore the status of the Information Security and Privacy programs are reported to the Technology Committee of the Board of Directors at least twice annually. In addition to these reports, our Senior Vice President, Internal Audit, Compliance, & Risk Management briefs on compliance, risk, and ethics items at each meeting of the audit committee, which also includes privacy and information security updates.

As a healthcare organization with operations across the world, we are committed to maintaining a globally compliant privacy and information security program that aligns with international best practices and standards.

Centene is at the forefront of technological advances, including advances in data privacy and security. Learn more about our approach to technology directly from our IT teams.