Improving Access to Healthcare








Since our inception, Centene has been committed to removing barriers to healthcare. Our progress toward improving healthcare access, quality, and affordability continues today.

The formation of the Centene Health Disparity Task Force provides an ongoing opportunity for us to engage national leaders as we work to narrow the gap of disparities in healthcare access among at-risk populations.

The COVID-19 pandemic has presented barriers to accessing healthcare. Supported by technology, Centene has worked to increase its capacity to deliver healthcare. Telehealth, also known as virtual medicine or virtual health, helps ease the barriers of travel time, appointment scheduling, and overcrowded emergency departments. The COVID-19 pandemic has further strengthened our belief that telehealth will significantly improve access to healthcare for our most vulnerable populations. Regardless of physical location and scheduling constraints, members are able to contact board-certified physicians or behavioral health providers. For individuals living in rural areas where specialty care options can be limited, telehealth means healthcare is only a click away.

In 2017, Centene launched the Provider Accessibility Initiative (PAI). Designed in collaboration with Centene’s National Disability Advisory Council and the National Council on Independent Living, PAI assists those living with disabilities in accessing healthcare providers and services.

The program’s ultimate aim is to transition healthcare delivery into a fully accessible system for people with disabilities. To address the disparate impact of COVID-19 on disabled communities, PAI created a COVID-19 Web Series to provide timely recommendations on how providers and organizations can deliver disability-competent care during the pandemic and beyond.

At Centene, we focus on the health of our members in and outside of the doctors' office. Learn more about the whole health solutions that our members have access to.


Superior HealthPlan member Sophie's good health was altered in one day with multiple life-changing diagnoses. With the help of technology and her caseworker Doug, Sophie got through the most difficult period of her life.